Free cancellation before dispatch
An order can be cancelled free of charge before it has been dispatched. Send the order number by WhatsApp, phone or email as soon as possible. A cancellation is confirmed only after Shop Canine accepts the request.
After dispatch
Once an order has been shipped or handed to the courier, it cannot be cancelled. After delivery, an eligible product may be returned or exchanged according to the Return & Refund Policy.
Personalised or made-to-order products
A personalised, customised or made-to-order product may not be cancellable after production or preparation has started, even when it has not yet been dispatched. Shop Canine will confirm the applicable status when reviewing the request.
Refund for an approved cancellation
For a prepaid order cancelled before dispatch, the refund is initiated within 3 business days after approval. The payment provider or bank may take approximately 5–7 business days or longer to reflect the amount.
Shop Canine cancellation
Shop Canine may cancel an order because of stock unavailability, an incorrect listing or price, suspected fraud, payment failure or inability to service the delivery address. When a prepaid order is cancelled by Shop Canine, the paid amount is refunded.
Customer care and grievance contact
Grievance Officer: Customer Care Manager, Shop Canine
Email: groomcanine@gmail.com
Phone/WhatsApp: +91 93156 50983
Address: Shop No. 42, Paras Trinity Complex, Sector 63, Gurugram, Haryana 122011
We aim to acknowledge customer complaints within 48 hours and work toward resolution within 30 days, depending on the nature of the matter.
Last updated: 26 July 2026