How to contact us
For product questions, size help, order updates, cancellations, returns, refunds or complaints, contact Shop Canine using the details below.
Information to include
- Order number, when applicable.
- Customer name, registered email and phone number.
- A clear description of the issue.
- Photographs, video, payment reference or courier information when relevant.
Complaint handling
We aim to acknowledge complaints within 48 hours. Most matters are handled as quickly as reasonably possible, and formal grievances are targeted for resolution within 30 days depending on complexity, courier verification, payment-provider processing or product inspection.
Escalation
If the initial response does not resolve the matter, reply to the same email or WhatsApp conversation and clearly request escalation to the Shop Canine Customer Care Manager.
Customer care and grievance contact
Grievance Officer: Customer Care Manager, Shop Canine
Email: groomcanine@gmail.com
Phone/WhatsApp: +91 93156 50983
Address: Shop No. 42, Paras Trinity Complex, Sector 63, Gurugram, Haryana 122011
We aim to acknowledge customer complaints within 48 hours and work toward resolution within 30 days, depending on the nature of the matter.
Last updated: 26 July 2026