By using Shop Canine or placing an order, the customer agrees to these Terms & Conditions and the Shipping, Cancellation, Return & Refund and Privacy policies published on this website.
Eligibility and account information
Customers must provide accurate, complete and current contact, delivery and payment information. The website is intended for adults. A person under 18 may use it only through a parent or lawful guardian.
Product information and sizing
Shop Canine aims to present accurate product descriptions, photographs, colours, sizes, materials and prices. Screen settings, lighting, handmade variation and product updates may cause minor differences. Pet body shapes vary, so breed and weight suggestions are references only. Customers should use the product-specific size chart and contact support when uncertain.
Prices, availability and order acceptance
Prices, promotions and availability can change without notice before an order is accepted. Adding an item to the cart does not reserve stock. An order is accepted when Shop Canine confirms it for fulfilment. Shop Canine may correct genuine stock, description or pricing errors and may cancel an affected order with a refund of any amount paid.
Payments
Available payment methods are shown at checkout. Customers authorise the selected payment provider to process the transaction and must not use an unauthorised payment method.
Shipping, cancellation, returns and refunds
Order processing, delivery estimates, cancellation eligibility, returns, exchanges and refunds are governed by the corresponding policies published on this website.
Promotions and coupons
Coupons and promotional offers are subject to their displayed validity, product, cart-value, customer and usage conditions. Unless expressly stated, offers cannot be combined, exchanged for cash or applied after an order is placed.
Product use and pet safety
Customers are responsible for selecting a product appropriate for the pet and supervising its use. Stop using a product if it appears damaged, causes discomfort or is unsuitable. Decorative apparel and accessories should not be used as restraint or safety equipment unless specifically designed and described for that purpose.
Reviews and user content
Reviews and submitted photographs must reflect genuine experience and must not contain unlawful, abusive, misleading, infringing or private third-party information. By submitting content, the customer confirms having the right to do so. Shop Canine may moderate content for safety, relevance and legal reasons. Customer photographs will not be reused in advertising outside the review context without permission.
Intellectual property
The Shop Canine name, website design, original text, graphics and photographs may not be copied, republished or commercially used without permission, except where third-party rights apply.
Website availability and liability
Shop Canine works to keep the website available and accurate but does not guarantee uninterrupted or error-free access. Nothing in these terms excludes customer rights or liability that cannot lawfully be excluded. To the extent permitted by law, Shop Canine is not responsible for indirect loss arising from misuse of a product, inaccurate customer information or events outside reasonable control.
Governing law
These terms are governed by the laws of India. Subject to applicable consumer rights and jurisdiction rules, disputes relating to Shop Canine will be handled by the competent courts and consumer forums.
Customer care and grievance contact
Grievance Officer: Customer Care Manager, Shop Canine
Email: groomcanine@gmail.com
Phone/WhatsApp: +91 93156 50983
Address: Shop No. 42, Paras Trinity Complex, Sector 63, Gurugram, Haryana 122011
We aim to acknowledge customer complaints within 48 hours and work toward resolution within 30 days, depending on the nature of the matter.
Last updated: 26 July 2026