Shop Canine aims to dispatch orders quickly and provide clear tracking information. Delivery estimates are not guaranteed because courier serviceability, weather, public holidays and other events outside our control can cause delays.
Order processing and dispatch
- Most confirmed orders are processed and dispatched within 1–2 business days.
- Business days exclude Sundays and public holidays.
- Orders containing personalised, made-to-order or temporarily unavailable items may require additional time. Any material delay will be communicated using the contact details provided with the order.
Estimated delivery time
- Most orders within India are delivered within 3–7 business days after dispatch.
- Remote locations, restricted-service areas or exceptional courier delays may take 7–10 business days or longer.
- Delivery estimates begin after dispatch, not from the date the order is placed.
Tracking
When tracking is available, the tracking number or link is shared by email, SMS, WhatsApp or through the order account page. Customers can also use the Track Your Order page with the order ID and billing email.
Shipping charges
Applicable shipping charges, free-shipping offers and promotional conditions are shown on the cart or checkout page before payment. Any free-shipping promotion applies only when it is displayed and the order meets the stated conditions.
Address and contact details
Customers are responsible for providing a complete and accurate delivery address and reachable phone number. Contact Shop Canine immediately if a correction is required. Address changes cannot be guaranteed after dispatch.
Failed or refused delivery
If delivery fails because of an incorrect address, repeated unavailability, refusal to accept the parcel or another customer-side reason, re-shipping charges may apply. Any refund for a returned-to-origin parcel may be adjusted for non-refundable shipping or handling costs actually incurred, where permitted.
Delayed, lost or visibly damaged parcel
Contact Shop Canine when tracking has not moved for an unusual period or the parcel appears lost. For a visibly damaged, opened or incorrect parcel, contact us within 48 hours of delivery with the order number, parcel photographs and an unboxing video when available. Do not discard the packaging until the matter is reviewed.
Customer care and grievance contact
Grievance Officer: Customer Care Manager, Shop Canine
Email: groomcanine@gmail.com
Phone/WhatsApp: +91 93156 50983
Address: Shop No. 42, Paras Trinity Complex, Sector 63, Gurugram, Haryana 122011
We aim to acknowledge customer complaints within 48 hours and work toward resolution within 30 days, depending on the nature of the matter.
Last updated: 26 July 2026